top of page

Return & Cancellation

Effective Date: 3rd April, 2025

At Stone Concepts Hawaii, we take pride in delivering high-quality quartz countertops with full-service care across the Hawaiian islands. To ensure the best experience, all deliveries and installations are handled by our team or trusted partners.

ORDER CANCELLATION

  • Standard Orders (no custom fabrication) may be canceled within 24 hours for a full refund.

  • After 24 hours, a 15% cancellation fee applies.

  • Custom orders (cut-to-size, edge finishing, or color-selected quartz) cannot be canceled once production has started.

  • Please double-check all measurements and specifications before final approval.

RETURN POLICY

Because our quartz countertops are fabricated to your exact needs and handled professionally, we do not accept returns for:

  • Change of mind

  • Incorrect measurements provided by the customer

  • Natural color/pattern variation between slabs or batches

RETURNS & REPLACEMENTS ARE OFFERED ONLY IF:

  • The product is damaged in transit (under our care)

  • There is a fabrication or installation error by our team

  • You receive the wrong product (wrong material, cut, or color)

  • All issues must be reported within 48 hours of installation with photo documentation

DELIVERY & INSTALLATION

We offer professional delivery and installation on all islands:

  • Your countertops are shipped in protective crates by our team

  • Installation is performed by trained professionals to ensure safety and quality

  • This minimizes damage risk and ensures a perfect fit

Note: If you choose a third-party installer, we cannot guarantee the condition or fit of the product. Damage caused during outside installation voids eligibility for returns or warranties.

WARRANTY & CARE

  • Quartz is durable and low-maintenance, but surface variation may occur

  • Natural spotting or minor batch differences are not considered defects

  • Misuse, improper handling, or unauthorized installation is not covered under warranty

LEGAL COMPLIANCE

Our policy complies with:

  • Hawaii Revised Statutes §481A

  • FTC guidelines for custom/fabricated goods

  • UCC Article 2 (governing goods and installation)

CONTACT US

Need help? We’re local and ready to support you.

  • Email: support@stoneconceptshawaii.com 

  • Call: (808) 844-2929

  • Serving: O‘ahu, Maui, Big Island, Kaua‘i, Lāna‘i

  • Business Hours: Mon–Sat, 8am–5pm

bottom of page