Privacy Policy

Effective Date: 3rd April, 2025

INTRODUCTION

Welcome to Stoneconcept ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and share information when you visit our website [Your Website URL] (the "Site") and interact with our services, particularly regarding our marble countertops and related furniture products.

INFORMATION WE COLLECT

We collect various types of information to provide and improve our services to you:

Personal Information:
- Name
- Contact information (email address, phone number, address)
- Payment information (credit card details, billing address) - processed securely through our payment processors.
- Information you provide when contacting us (e.g., inquiries, support requests).
- Information you provide when requesting a quote or design consultation.
Usage Data:
- IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Cookies and similar tracking technologies (see our Cookie Policy below).
Information related to your project:
- Dimensions of countertop required.
- Photographs of your space.
- Design preferences.

HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

To process and fulfill your orders.
To provide customer support.
To communicate with you about our products and services.
To personalize your experience on our Site.
To improve our Site and services.
To send you marketing and promotional materials (with your consent).
To create and provide quotes and design consultations.
To schedule deliveries and installations.
To comply with legal obligations.

SHARING YOUR INFORMATION

We may share your information with:

Service Providers: Third-party vendors who assist us with payment processing, shipping, marketing, and other operations.
Business Partners: Partners who help us provide our services, such as installation teams.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

DATA SECURITY

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

YOUR RIGHTS

You have the following rights regarding your personal information:

Access: You can request access to the information we hold about you.
Rectification: You can request that we correct any inaccuracies in your information.
Erasure: You can request that we delete your information (subject to legal limitations).
Restriction: You can request that we restrict the processing of your information.
Data Portability: You can request to receive your information in a portable format.
Opt-out: You can opt-out of receiving marketing communications.
Withdraw Consent: Where we rely on your consent to process your data, you can withdraw your consent at any time.

To exercise these rights, please contact us at [Your Contact Email].

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.
Cookie Policy:

We use cookies to track user activity on our site.
We use cookies to store user preferences.
We use cookies for analytics.
You can disable cookies in your browser settings.

LINKS TO OTHER WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

CHILDREN'S POLICY

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

If you have any questions or concerns about this Privacy Policy, please contact us at:

[Your Company Name]
[Your Address]
[Your Contact Email]
[Your Phone Number]

Important Notes:

Ensure your payment processing is handled by a secure third-party processor, and clearly state this in your policy.
If you use third-party tools (e.g., Google Analytics, marketing platforms), disclose this and provide links to their privacy policies.
Clearly state how users can opt-out of marketing emails.
If you ship internationally, you may need to add sections to deal with international data transfer.
Laws regarding online privacy are constantly changing. Always consult with a legal professional.